How to register for Patient Access
Patient Access is a great online service which allows you to book appointments, order repeat prescriptions, view your medical records and send secure messages to the practice. The services is open 24/7/365 and can be accessed from your home PC, Tablet or Mobile phone.
Register at the surgery in person
Step 1. Read the information leaflet shown below.
Step 2. download, complete and print our Patient Access Application Form
Step 3 Visit the practice in person and hand to reception your completed application form. Please confirm with the reception team that you’ve read the information leaflet.
Please note that we also have copies of the application form and information leaflet at reception if you are unable to download, complete and print it.
Step 4 Show your two forms of Identification: One photo ID such as passport, drivers licence, freedom pass and one form of ID with your home address on such as a recent utility bill, bank statement. Full List of Acceptable ID
Once you have completed the above steps, the receptionist will generate a Patient Access Pin Document which you need in order to sign up for a Patient Access account .
Once you have completed the registration online you will have full access to all the online services you requested.
Register from home and visit the surgery later
You can also register for this service online without visiting your practice by clicking here. This method creates a basic account that allows you to book only one appointment. Using this option requires that you visit the surgery after registering and bring with you two forms of ID – one photo ID such as Passport, drivers licence, freedom pass and also one form of ID with your home address on such as recent utility bill, bank statement. Full List of acceptable ID
Step 1: Enter your post code and click Search.
Step 2: Select your practice and click Continue.
Step 3: Click No to having a registration letter and then click Continue.
Step 3: Enter your personal details and click Continue to complete the registration process.
A the end of the registration, please remember to write down your User ID as you will need this to access your Patient Access account.
Remember: once you’ve registered online, you will need to bring in your ID so that we can give you full access to your account. You will also need to read our information leaflet and download, complete and print our ‘Patient Access Application Form’.
If you are the parent of any children under the age of 12 you will need to fill in a ‘proxy’ access form to view their details. You can also grant access to a carer if you wish.
Patient Access video tutorials
Please note some of these services may not yet be available at the Practice. Please check with reception.
NHS England – easy read guides to GP online services
A set of guides that use easy words and pictures to enable users to understand GP online services.
NHS England: videos about using GP online services
Please have a look at the GP Online Services case studies below which gives the views of patients, practice managers and GPs about how easy and useful it is to book appointments, order repeat prescriptions and have access to medical records online.
The Patient Responsibility
You understand that it is your responsibility to keep your contact details updated and that you are responsible for the safety and security of your personal registration details for online services. You also understand that you can withdraw consent at any time by simply notifying the Practice in writing.
- Where access is granted to your registration details such as PIN, Practice ID, Access ID and CHI number will be sent via post or given in person.
- The Email address must be specific to the person making the request. It cannot be a shared account.
- Patient with a history of non-attendance at pre-booked appointments without cancelling will not normally be granted access to online appointment booking.
- Online appointments booked are to be cancelled by the patient as soon as it is determined it is no longer required.
- The Practice will not allow misuse of the online system and will monitor usage by individual patients. Where it is considered that a patient is misusing the system or is acting in a way detrimental a warning letter will be issued. Where the situation does not improve, or recurs, access will be removed permanently and without further notice at the discretion of the Partners. This will not affect your registration with the Practice.
- On approval request for online access you will be given access and instructions.
- Requests for reissue of access log-in details will be sent via post to the patients registered address or in person.
- The status of repeat prescriptions requests should be checked online to confirm they have been prescribed before collecting any medications from the Pharmacy especially if requesting a item not on your repeat prescription record.
Abuse of the Online System
Abuse of the system includes, but is not exclusive to the following:
- Sending needless or abusive messages to the Practice
- Repeatedly booking and cancelling appointments
- Repeatedly booking appointments over a short period of time
- Booking appointments and not attending them
- Any offensive or abusive messages through the service
- Requesting prescriptions that you do not need.
We take the security of your information very seriously. Our clinical systems provider ensures that the information you provide when using the online services portal is protected. All communications with the web site are encrypted, using the same high security that major banks use for their internet transactions (128 bit SSL). Only you can see the personal information you enter.
Using the most up-to-date version of your web browser also improves security of information. Remember to close the browser after use, especially if someone else could access your computer.