Gower Street Practice

20 Gower Street London WC1E 6DP


Comments and Complaints

 

We want to improve our services and welcome any helpful comments. We are also concerned about any complaints you may have. These may be made in writing to the Practice Manager Marcia Menichetti. There is a Practice Complaints Procedure leaflet available at reception.

If you feel uncomfortable about addressing your complaint directly with us then you can contact NHS England.

By post to:

NHS England
PO Box 16738
Redditch
B97 9PT

By e-mail to: [email protected]

Please state: ‘For the attention of the complaints team’ in the subject line.

Advocacy

If you need help to complain and put matters right then the Independent Health Complaints Advocacy service is available to assist you.  This is run by POhWER.  They can be contacted as follows:

Telephone: 202 3553 5906
Email: [email protected]
Skype: pohwer.advocacy
Fax: 01483 846 025

Post:
London IHCAS Advocacy Hub
POhWER
Hertlands House
Hertlands Road
Stevenage
Hertfordshire
SG1 3EE