e-Referral Service

The NHS e-Referral Service (e-RS) combines electronic booking with a choice of place, date and time for first hospital or clinic appointments. Patients can choose their initial hospital or clinic appointment, book it in the GP surgery at the point of referral, or later at home on the phone or online.

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Most medical problems are managed in GP surgeries. However, there are many local pathways and services in Camden your doctor may recommend or refer you to. Some services allow you to refer yourself. For most service the doctor will agree to refer you. To refer to many services, including local hospitals we use E-referrals.

This NHS leaflet explains what you can expect to happen if you are referred by your GP to see a specialist or consultant.

Leaflet: What happens when you are referred


e-Referrals (formerly Choose and Book)

When you and your GP agree that you need an appointment with a specialist, the GP will write a referral. e-Referrals is a service that lets you choose your hospital or clinic. The referral is sent to the Camden Clinical Assessment Service (CCAS) who will contact you to help you choose the date and time of your first appointment.

You may already know which hospital you would like to be referred to. If you are not sure, there is useful information at www.nhs.uk which may help you decide.

If you do not hear from CCAS about an appointment within 2 weeks of seeing the GP please contact the practice.

Please note that some clinics and hospital departments are not yet on the e-Referrals system. Your GP will know which clinics these are and will send a letter to them directly. The clinic or hospital will then write to you with an appointment date and time.

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