We want to improve our services and welcome any helpful comments. We are also concerned about any complaints you may have. These may be made in writing to the Practice Manager Marcia Menichetti. There is a Practice Complaints Procedure leaflet available at reception.
If you feel uncomfortable about addressing your complaint directly with us then you can contact NHS England.
By post to:
PO Box 16738
By e-mail to: firstname.lastname@example.org
Please state: ‘For the attention of the complaints team’ in the subject line.
If you need help to complain and put matters right then the Independent Health Complaints Advocacy service is available to assist you. This is run by POhWER. They can be contacted as follows:
Telephone: 202 3553 5906
Fax: 01483 846 025
London IHCAS Advocacy Hub